Technical Support Engineer

Technical Support Engineer - Monterrey Main responsibilities: - Project issue management: Helping the client to solve technical problems and being able to communicate about these problems to improve the technical support processes.
- Project review, engineering, BOQs and solutions considered for projects.
- Strong support Pre Sales team for BOQs through a POC.
- Understand customer requirements about products, provide feedback to product department for product improvement, and perform project and solution design processes.
- Analyze the practical needs of customers, provide solutions for the customer, and improve customer satisfaction.
- Based on the project requirements, provide the solution and complete the implementation.
- Cooperate with the sales team to deal with the progress of different projects and manage project status, forecast project risk and provide the best solution.
- Provide technical training to customers, help them know more about Dahua...