Technical Support Engineer -SD

Mphasis • bengaluru, karnataka, India • Posted June 05, 2026

Location bengaluru, karnataka

Job Type Full-time

Category Other-General

Posted June 05, 2026

Job Description  
Job Summary –   
Respond to customer queries via inbound calls, emails, chat, and web tickets within defined SLA’s 
Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines. 
Update users about request status and close request when users are satisfied with solutions 
Level 1 troubleshooting mainly related to desktop/OS, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase. 
Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups 
Years of experience needed –  Minimum 6 to 12 months 
Technical Skills:   
Effective Business Communication 
Strong time management 
Communication in neutral or American accent over phone and grammar skills 
Analytical skills 
Ability to follow process and proce...
            

Interested in this role?

Click the button below to start your application.

Apply Now