Technical Support Engineer
Location
Shenzhen, China
Job Type
Full-time
Category
other-general
Posted
June 03, 2026
**In This Role, Your Responsibilities Will Be:**
+ Provide technical support to customers across all escalation levels, ensuring timely and effective issue resolution
+ Enable customer success by delivering both pre‑sales support (such as quick consultations, proof‑of‑concepts, and demonstrations) and post‑sales support, remotely and onsite
+ Investigate, replicate, and perform root cause analysis for customer issues, delivering solutions within agreed service level agreements
+ Educate and empower customers through technical training sessions and support engagements
+ Guide customers through product onboarding, application troubleshooting, and ongoing solution maintenance
+ Advocate for the customer experience by sharing insights and improvement opportunities with relevant internal teams
+ Collaborate closely with NI Global Product R&D throughout the product lifecycle, providing feedback on design, reliability, and usability
+ Escalate complex technical c...
+ Provide technical support to customers across all escalation levels, ensuring timely and effective issue resolution
+ Enable customer success by delivering both pre‑sales support (such as quick consultations, proof‑of‑concepts, and demonstrations) and post‑sales support, remotely and onsite
+ Investigate, replicate, and perform root cause analysis for customer issues, delivering solutions within agreed service level agreements
+ Educate and empower customers through technical training sessions and support engagements
+ Guide customers through product onboarding, application troubleshooting, and ongoing solution maintenance
+ Advocate for the customer experience by sharing insights and improvement opportunities with relevant internal teams
+ Collaborate closely with NI Global Product R&D throughout the product lifecycle, providing feedback on design, reliability, and usability
+ Escalate complex technical c...