Technical Support Engineer

Nozomi Networks is the leader in OT and IoT cybersecurity, protecting critical infrastructure with real‑time asset visibility, threat detection, and AI‑powered analysis across energy, healthcare, manufacturing, and more.

• Embody the Nozomi Networks Cultural Pillars and our mission to protect what matters most with transparency and trust.
• Provide post‑sales break‑fix, consulting, and collaboration with all stakeholders to resolve technical issues.
• Perform exceptional customer service relating to infrastructure design, deployment, testing and verification, as well as optimisation as needed.
• Drive interactions with customers for resolution of issues while interacting internally with Product and Engineering teams as needed.
• Develop and maintain core competency on Nozomi Networks entire product line and technologies.
• Create knowledge base content where none exists while updating existing to corr...