Technical Support Engineer

**Skills & Qualifications**- Typically requires field sales experience- Areas of TAC (Technical Assistance Centers), NOC (Network Operation Centers), SOC (Security Operation Centers), GSC (Global Service Center) with a networking/security company.
- Understanding of **TCP/IP, routing protocols, L2/L3 switches**:- Security product **s firewalls, IPSec, IDS/IPS, Anti-Spam, virus scanning**:- Previous call center experience, preferably supporting data networking products and/or security products is desirable.
- Ability to speak Portuguese is a plus- An independent certification on security from SANS, (ISC) 2, ISACA, BS****/ISO***** is a plus.
**Job Duties and responsibilities**- Advanced **troubleshooting **on the full range of Fortinet products- Collection, analysis and change recommendations of configuration information, customer network information and/or packet trace information- Provide customer education where needed due to gaps in networking, product knowledge, proce...