Technical Support Executive – Payments

Act as the first point of contact for clients needing integration and technical assistance across new and existing payment solutions. Facilitate seamless API-based onboarding, configuration, and support by coordinating across internal teams and external clients. Drive faster integrations, quicker technical resolutions, and standardized UAT and go-live setups to ensure outstanding client experiences and successful deployment of banking and payment products.

Key Responsibilities

• Support new and existing client integrations across APIs, payment interfaces, and technical touchpoints.
• Lead API walkthroughs and solution guidance sessions for both clients and internal stakeholders to ensure implementation readiness.
• Manage and configure UAT and production environments for successful testing and go-live.
• Investigate, troubleshoot, and debug integration issues, maintaining ownership and escalating where necessary until resolution.
• P...