Technical Support - Genomics

Seeking a scientist to provide customers with post-sales technical support on the Genomics portfolio, including instrument and application support for Automated Electrophoresis, qPCR, Microarray, and NGS.

Responsibilities

• Provide high level of technical application support related to Agilent's solutions
• Remote troubleshooting on instrument hardware, software, consumables and applications
• Document customer interactions using internal ticketing systems and align with company complaint handling processes
• Work closely with field and repair center teams
• Provide consolidated feedback to sales and field teams regarding customer issues
• Develop technical resources for customers
• Provide external scientific trainings on Agilent's Genomics solutions

Qualifications

• Bachelor's degree in Biochemistry, Molecular Biology, or related field required, or equivalent experience