Technical Support Lead

Scale Army Careers • workfromhome, western cape, South-Africa • Posted June 07, 2026

Location workfromhome, western cape

Job Type Full-time

Category Installation, Maintenance & Repair

Posted June 07, 2026

Join to apply for the Technical Support Lead  role at Scale Army Careers  
Join to apply for the Technical Support Lead  role at Scale Army Careers  
Location:  Fully-Remote (Work from Home), 9 AM - 11 AM & 3 PM - 5 PM EST (Part-time, Flexible) - 7 days/week
Role Overview
Our client is seeking an experienced and highly organized Technical Support Lead to create, implement, and manage a scalable support system that will grow alongside the business. This role requires a B2B-focused individual with technical knowledge who can design, set up, and use a customer support platform that integrates with multiple channels. You will be responsible for managing high-volume customer support workflows, translating customer issues (feature requests, bug reports) into technical tickets for engineers, and recommending processes to optimize support scalability. The ideal candidate w...
            

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