Technical Support Professional - Ceph Storage
Location
RESEARCH TRIANGLE PARK, NC
Job Type
Full-time
Category
other-general
Posted
June 06, 2026
**Introduction**
The IBM Technical Support team is adding a support engineer to focus on specific customers in a technical account manager position with a background in Linux storage system administration and Opensource Ceph.
In this role, you will be focused on a small subset of Ceph customers and will be responsible for delivering an outstanding customer support experience for these customers.
You will be supporting these customers through support incidents, product documentation issues, security issues and updates, upgrade issues/questions and general product and use case queries.
You will grow to know the customers and their specific workloads and environments to ensure a white glove experience for these customers.
**Your role and responsibilities**
As a Technical Support Professional specializing in Ceph Storage, you will provide services to clients in support of the Ceph Storage software solutions. In the Technical Account Manager (TAM) role you will...
The IBM Technical Support team is adding a support engineer to focus on specific customers in a technical account manager position with a background in Linux storage system administration and Opensource Ceph.
In this role, you will be focused on a small subset of Ceph customers and will be responsible for delivering an outstanding customer support experience for these customers.
You will be supporting these customers through support incidents, product documentation issues, security issues and updates, upgrade issues/questions and general product and use case queries.
You will grow to know the customers and their specific workloads and environments to ensure a white glove experience for these customers.
**Your role and responsibilities**
As a Technical Support Professional specializing in Ceph Storage, you will provide services to clients in support of the Ceph Storage software solutions. In the Technical Account Manager (TAM) role you will...