Technical Support Representative for ROV Customer Assistance and Troubleshooting
Location
kitchener, region of waterloo
Job Type
Full-time
Category
Other-General
Posted
May 31, 2026
We're looking for a proactive ROV Technical Support Representative! Leverage your expertise to assist customers via various communication platforms and provide top-tier troubleshooting for complex issues.
In this full-time role, you will work closely with customers, engineers, and internal teams to ensure seamless support for mechanical and software components. Your responsibilities include generating service invoices, managing support tickets, and maintaining up-to-date documentation to optimize service quality and reporting.
Key Responsibilities:
• Deliver exceptional technical assistance to customers
• Troubleshoot and diagnose Tier 3 networking issues
• Document support cases to enhance trend analysis
• Facilitate service scheduling and quoting processes
• Participate in on-call support rotations as necessary
Requirements:
• Proven communication and customer service skills
• Experience with relevant technical systems is an asset
• Strong organizatio...
In this full-time role, you will work closely with customers, engineers, and internal teams to ensure seamless support for mechanical and software components. Your responsibilities include generating service invoices, managing support tickets, and maintaining up-to-date documentation to optimize service quality and reporting.
Key Responsibilities:
• Deliver exceptional technical assistance to customers
• Troubleshoot and diagnose Tier 3 networking issues
• Document support cases to enhance trend analysis
• Facilitate service scheduling and quoting processes
• Participate in on-call support rotations as necessary
Requirements:
• Proven communication and customer service skills
• Experience with relevant technical systems is an asset
• Strong organizatio...