Technical Support Representative
Location
handsworth, handsworth
Job Type
Full-time
Category
Other-General
Posted
June 08, 2026
Type
Full-time
Permanent
Sheffield S20 3FR
38 hours per week
- Monday to Thursday – 8am to 5pm
- Friday – 8am to 4pm
Reporting to
Senior Customer Service Manager
Role Purpose
A hybrid role combining Customer Service, Technical Support, and operational support across systems, and EU exports. The role ensures excellent customer experiences, accurate technical guidance, and smooth coordination across internal systems, internal teams and 3PL partners.
Key Responsibilities
Customer Service & Technical Support
- Respond to customer enquiries across phone, email, and social channels.
- Diagnose product issues and provide clear, accurate technical guidance.
- Process orders, replacements, and warranty claims.
- Manage complaints professionally, escalating when required.