Technical Support Representative - Hardware and Software Account - Start Asap!
Location
makati, metro manila
Job Type
Full-time
Category
IT & Technology
Posted
June 04, 2026
About the role
This is a full-time role with ALORICA TELESERVICES, INC.' based in Makati City Metro Manila . You will be responsible for providing technical support to e-commerce customers, ensuring a seamless logistics experience for our clients.
What you'll be doing
- Respond to technical inquiries and support requests from e-commerce customers regarding logistics and fulfillment
- Troubleshoot and resolve customer issues in a timely and professional manner
- Maintain accurate records of customer interactions and resolutions
- Collaborate with cross-functional teams to improve customer experience and identify process improvements
- Escalate complex issues to the appropriate teams for resolution
- Participate in team meetings and provide feedback to enhance service delivery
What we offer
At ALORICA TELESERVICES, INC.', we value our employees and provide a supportive w...