Technical Support Senior Analyst - Evernorth - Remote
Location
Phoenix, AZ
Job Type
Full-time
Category
other-general
Posted
June 15, 2026
The **Technical Support Senior Analyst** is responsible for automating, maintaining, and enhancing the Facets Booklet System (FBS), which supports customer booklets and certificates. You’ll collaborate with regulatory and product teams to convert legislative and business requirements into system solutions. You’ll automate manual processes and work across multiple authoring systems as needed
**What You’ll do:**
+ Support a custom Cigna-built system using BPL, a procedural programming language based on C that interfaces with Unix.
+ Design, code, test, and debug BPL programs to update language and functionality within the Facets Booklet System.
+ Perform system analysis and Case Installation Tool (CIT) mapping, translating CIT variables into FBS variables.
+ Review and implement state and federal legislation, product enhancements, and regulatory text provided by the State Filing team, ensuring accuracy and compliance.
+ Insert and maintain approved content...
**What You’ll do:**
+ Support a custom Cigna-built system using BPL, a procedural programming language based on C that interfaces with Unix.
+ Design, code, test, and debug BPL programs to update language and functionality within the Facets Booklet System.
+ Perform system analysis and Case Installation Tool (CIT) mapping, translating CIT variables into FBS variables.
+ Review and implement state and federal legislation, product enhancements, and regulatory text provided by the State Filing team, ensuring accuracy and compliance.
+ Insert and maintain approved content...