Technical Support Specialist at Rockwell Automation
Location
cambridge, region of waterloo
Job Type
Full-time
Category
Other-General
Posted
June 17, 2026
Join Rockwell Automation's team as a Technical Support Specialist focusing on Medium Voltage Products. Engage with customers and field teams while providing remote troubleshooting and training in a hybrid model.
This role offers the chance to support Medium Voltage Drives and associated technologies across Canada and the USA. Reporting to the Supervisor of Remote Technical Support, you'll manage customer issues from initial contact to resolution. Your expertise will play a key role in enhancing customer satisfaction and service delivery.
Key Responsibilities:
• Provide remote support for MV Drives and power systems
• Offer technical expertise via phone, email, or in person
• Address first-line customer inquiries and escalate complex issues
• Manage service tickets, document resolutions, and follow up
• Act as a liaison for customer inquiries across product areas
Requirements:
• Bachelor’s Degree in Engineering or Technology
• 3+ years experience in MV Driv...
This role offers the chance to support Medium Voltage Drives and associated technologies across Canada and the USA. Reporting to the Supervisor of Remote Technical Support, you'll manage customer issues from initial contact to resolution. Your expertise will play a key role in enhancing customer satisfaction and service delivery.
Key Responsibilities:
• Provide remote support for MV Drives and power systems
• Offer technical expertise via phone, email, or in person
• Address first-line customer inquiries and escalate complex issues
• Manage service tickets, document resolutions, and follow up
• Act as a liaison for customer inquiries across product areas
Requirements:
• Bachelor’s Degree in Engineering or Technology
• 3+ years experience in MV Driv...