Technical Support Specialist

Allegis Global Solutions • bengaluru, karnataka, India • Posted June 14, 2026

Location bengaluru, karnataka

Job Type Full-time

Category Other-General

Posted June 14, 2026

Job Description Summary  

 
Provides level 1 technical support to end users on computer-related technical problems to assigned accounts/ customers through voice support. 
Key Responsibilities  

 
1. Technical Support & Troubleshooting  
Serve as the first point of contact for all IT-related issues via phone, email, ticketing system, or chat. 
Diagnose, troubleshoot, and resolve hardware, software, network, and application issues. 
Guide end users through step-by-step solutions and provide clear, user-friendly communication. 
Resolve issues within defined SLA timelines and escalate complex issues when necessary. 
2. Incident & Request Management  
Log, classify, prioritize, and manage incidents and service requests in the ITSM tool. 
Follow standard operating procedures (SOPs) for incident handling and problem resolution. 
Track...
            

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