Technical Support Specialist

Channeltivity is looking for a Technical Support Specialist who enjoys working directly with customers, solving problems, and figuring out how systems work.

Many customer questions require more than a quick answer, they require understanding what the customer is trying to accomplish, investigating how the platform behaves, and identifying the best solution.

This role involves frequent interaction with customers to help them understand how to use the platform, troubleshoot issues, and determine the best way to accomplish their goals within Channeltivity. Customers often reach out with questions about how to configure workflows or why something is behaving a certain way.

The ideal candidate is someone who is comfortable talking with customers while also being curious about how systems work. You should be comfortable asking questions, digging into issues, and investigating problems until you understand what’s really happeni...