Technical Support Specialist
Location
guadalajara, guadalajara
Job Type
Full-time
Category
Other-General
Posted
June 05, 2026
PosiTrace is a software-as-a-service provider and have over a thousand B2B customers in North America and worldwide. We are growing fast and looking for a new member of our **Technical Support Team**based in Mexico.
**Responsibilities**
- Provide telephone and on-line technical support to existing customers in Mexico, including diagnosing and trouble-shooting GPS Tracking hardware and software issues
- Identify and resolve customer technical problems
- Document all outbound and inbound activity via the Support Ticketing system
- Escalate more complex technical issues to following levels
- Build lasting relationships with customers
- Communicate in a customer-focused, polite and friendly manner
**Skills required**
- 3-5 years of experience in Helpdesk work, Technical Support providing services to external customers
- Experice working with Linux
- Experience with SLAs
- Professional customer support manners, including patience, empathy and a knack for ...
**Responsibilities**
- Provide telephone and on-line technical support to existing customers in Mexico, including diagnosing and trouble-shooting GPS Tracking hardware and software issues
- Identify and resolve customer technical problems
- Document all outbound and inbound activity via the Support Ticketing system
- Escalate more complex technical issues to following levels
- Build lasting relationships with customers
- Communicate in a customer-focused, polite and friendly manner
**Skills required**
- 3-5 years of experience in Helpdesk work, Technical Support providing services to external customers
- Experice working with Linux
- Experience with SLAs
- Professional customer support manners, including patience, empathy and a knack for ...