Technical Support Specialist (Guadalajara)

Link-Worldwide • jalisco, jalisco, Mexico • Posted June 15, 2026

Location jalisco, jalisco

Job Type Full-time

Category Other-General

Posted June 15, 2026

Overview
PosiTrace is a software-as-a-service provider and have over a thousand B2B customers in North America and worldwide. We are growing fast and looking for a new member of our
Technical Support Team
based in Mexico.
Responsibilities
Provide telephone and on-line technical support to existing customers in Mexico, including diagnosing and trouble‐sh‐ooting GPS Tracking hardware and software issues
Identify and resolve customer technical problems
Document all outbound and inbound activity via the Support Ticketing system
Escalate more complex technical issues to following levels
Build lasting relationships with customers
Communicate in a customer-focused, polite and friendly manner
Skills required
3-5 years of experience in Helpdesk work, Technical Support providing services to external customers
Experice working with Linux
Experience with SLAs
Professional customer support manners, including patience, empathy and a knac...
            

Interested in this role?

Click the button below to start your application.

Apply Now