Technical Support Specialist (Guadalajara)

Overview

PosiTrace is a software-as-a-service provider and have over a thousand B2B customers in North America and worldwide. We are growing fast and looking for a new member of our Technical Support Team based in Mexico.

Responsibilities

• Provide telephone and on-line technical support to existing customers in Mexico, including diagnosing and trouble‑sh‑ooting GPS Tracking hardware and software issues
• Identify and resolve customer technical problems
• Document all outbound and inbound activity via the Support Ticketing system
• Escalate more complex technical issues to following levels
• Build lasting relationships with customers
• Communicate in a customer-focused, polite and friendly manner

Skills required

• 3-5 years of experience in Helpdesk work, Technical Support providing services to external customers
• Experice working with Linux
• Experience with SLAs
...