Technical Support Specialist II – FME Form

As a Technical Support Specialist II - FME Form , you’ll provide top-notch support and technical expertise for customers utilizing FME Form , Safe Software’s workflow authoring solution for data integration. FME Form empowers users to move and transform data across systems, enabling seamless workflows that bridge information gaps and unlock critical insights. You’ll contribute to our customers’ success by providing exceptional people-oriented technical support, approaching issues with curiosity and empathy. Your primary focus will be directly corresponding with customers to provide technical guidance and expertise for their product support requests, and for the questions they post to the FME Community Forums.

The user experience insights you gain from the support you provide are critical to the development of our products. Based on the trends and insights gained from supporting Safe’s customers, you will create product improvement requests, report product def...