Technical support specialist

Join BAIC México as a Technical Support Specialist! Are you passionate about automotive technology, diagnostics, and solving complex technical challenges? At BAIC México, we are looking for a Technical Support Specialist to play a key role in supporting our dealer network, improving service quality, and enhancing customer satisfaction across the country. What you'll do: • Provide technical support to dealerships and service teams • Diagnose and resolve vehicle technical issues • Coordinate technical escalations with Headquarters • Support warranty and quality investigations • Deliver technical training to dealer personnel • Monitor technical KPIs and after-sales performance • Collaborate with cross-functional teams to improve customer experience What we're looking for: • Automotive Engineering degree or related field • Experience between 3-5 years in technical support, diagnostics, after-sales, warranty, or dealership operations • Strong troubleshooting and vehicle diagnostic skills • ...