Technical support specialist

Insight Global • mexico city, mexico city, Mexico • Posted May 26, 2026

Location mexico city, mexico city

Job Type Full-time

Category Other-General

Posted May 26, 2026

Position: Customer Technical Support Specialist  
Location: Mexico City, Mexico- 5x a week onsite M-F  
Salary Range: $25-35k USD Annually (Will be paid in Mexican Pesos)  
Required Skills & Experience  
- Minimum of 4 years of experience in technical support, product support, application support, or a comparable role - Proven ability to manage complex escalations in product‐ or technology‐driven environments  
- Demonstrated experience diagnosing and resolving advanced hardware and software issues, including connected devices, system dependencies, and end‐to‐end product workflows  
- Strong analytical thinking, troubleshooting expertise, and root‐cause problem‐solving capabilities  
- Ability to navigate ambiguity, effectively prioritize work, and maintain ownership of complex issues through full resolution  
- Experience collaborating cross‐functionally with Product, Engineering, Operations, or related teams  
- Excell...
            

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