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Support in the operation of the helpdesk serviceFollow-up on support cases and their documentationSupport the sales team during presentations, exhibitions, and trade showsCustomize instruments and software according to specific customer requirementsPlan and deliver technical demonstrations and product training sessionsCreate, translate, and maintain technical product documentationContribute to technical differentiation from competitors through strong expertise and customer focusMonitor competitors and prepare relevant information for the sales teamAnalyze and document market requirementsSupport the rental pool organizationWork closely with Service and Support teams, particularly in resolving complex technical issuesAct as a technical point of contact for customers at the Vienna sales office
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