Technical Support Specialist

Role Summary:Note: CPQ is good to have.Not Mandatory.We are seeking a Functional Application Support Analyst to support business-critical applications covering CPQ (Configure, Price, Quote), Order Management, and Sales systems.The role will focus on L1/L2 functional support, issue resolution, user assistance, and collaboration with IT and business stakeholders.The candidate must be comfortable working in rotational shifts to support global users.Key ResponsibilitiesApplication Support- Provide functional L2 support for CPQ, Order Management, and Sales applications- Act as the first point of contact for business users, sales teams, and operations- Diagnose and resolve functional issues, data-related problems, and user errors- Manage incidents, service requests, and minor enhancements through ticketing systems (e.g., Service Now, Jira)CPQ & Order-to-Cash Support- Support end-to-end quote-to-order (Q2 O) and order-to-cash (O2 C) processes- Troubleshoot issues related to:- Product confi...