Technical Support Team Manager (Santiago De Querétaro)

Role OverviewTechnical Support Team Manager: We're RELEX Solutions, a fast‐growing and market‐leading company, helping retailers and manufacturers optimize their supply chain and retail planning with smart, data‐driven technology.
Our platform helps reduce waste, increase product availability, and drive more sustainable business practices.
As part of our continued growth in the Americas, we're opening a new Support site in Mexico — and we're looking for a Technical Support Team Manager to build and scale our Mexico‐based support operations.
This role offers a unique opportunity to shape a new team and contribute to delivering exceptional support for customers across North, Central, and South America.What you'll be doingBuild and lead a new technical support team in Mexico, focused on delivering high‐quality customer serviceCoach, mentor, and support your team in meeting service levels and other goalsOversee day‐to‐day operations and ensure alignment with RELEX's general ...