Technical Support Team Member

Job Description

Great opportunity for an experienced Technical Support Team Member. Working for a successful school data expert company that produce the very best software to the education sector. The company is highly reputable and has provided software solutions and support to the most respected schools/colleges throughout the UK for over two decades. 

The purpose of the role is to provide support and assistance to software products to ensure an optimum level of customer service relating to education business activity. You are required to provide problem solving duties in response to clients requests and maintain efficient protocols within a school IT infrastructure. To engage with a designated contact in a school (for a group of designated schools) for the purpose of maintaining good relationships with the client base and to secure from time to time information on the use of the software in the school. 

Duties and Responsibilities