Technical Supporter
Location
Istanbul, İstanbul
Job Type
full-time
Category
Computer Occupations
Posted
June 05, 2026
Job Description
Job Purpose :
As a Technical Supporter, you are primarily supporting Metro/Public Railway customers, responding to technical support requests of our customers based a target-oriented, quality and cost-conscious way of working.
Main Responsibilities:
- Act as the primary technical contact to our local Metro/Public Railway customers field service, maintenance and technical operations contacts. Represent our company effectively by developing comprehensive knowledge of its technical offerings.
- Ensure close customer contact, arrange regular customer visits and communication.
- Meet defined quality and customer satisfaction targets following company procedures and protocols.
- Identify & understand customer needs and offer recommendations for the sales team to turn into potential sales leads based on customer experiences and demands.
- Build ...