Technician – IT Help Desk
Location
abu dhabi, abu dhabi emirate
Job Type
Full-time
Category
IT & Technology
Posted
June 20, 2026
IT Support
- Provide first level support for all kinds of IT and information security incidents.
- Manage all support requests from all channels by logging and routing of all incident and service tickets to appropriate teams within IT.
- Manage the process of effective troubleshooting and provide timely technical assistance to users on resolution of technical issues and faults.
- Provide on‑going support for IP telephony, video conference and other converged media systems.
- Operate, monitor, and prioritise security systems, including CCTV cameras and biometric system within the IT Data Centre.
- Assist guests and visitors visiting GCAA premises with technical support.
- Provide configuration, installation and troubleshooting on all Microsoft products, 3rd party software, account software, HR ID software, Licensing software, e-Archiving software, desktop, laptop, printers, scanners, Cisco IP telephones and othe...