Technology Support
Location
Charlotte, North Carolina
Job Type
Full-time
Category
other-general
Posted
May 16, 2026
Hybrid role
Help Desk / User Outreach Analyst (Enterprise Information Protection Remediation Support)
Role Summary:
We are seeking a junior Help Desk / User Outreach Analyst to support enterprise-wide data cleanup initiatives within Client AD. This role will serve as the primary front line for user engagement, fielding inquiries and guiding users through remediation activities related to Enterprise Information Protection (EIP) system findings (e.g., Ghost Drive access cleanups, sensitive data exposure such as passwords in plain text, how to delete files from OneDrive, Network drives, how to share/remediate MS supported product links).
This position supports the Cybersecurity EIP program and the Varonis remediation efforts by acting as the initial point of contact for end users impacted by cleanup activities. The role bridges technical data protection efforts with business users, ensuring remediation actions are understood, exec...
Help Desk / User Outreach Analyst (Enterprise Information Protection Remediation Support)
Role Summary:
We are seeking a junior Help Desk / User Outreach Analyst to support enterprise-wide data cleanup initiatives within Client AD. This role will serve as the primary front line for user engagement, fielding inquiries and guiding users through remediation activities related to Enterprise Information Protection (EIP) system findings (e.g., Ghost Drive access cleanups, sensitive data exposure such as passwords in plain text, how to delete files from OneDrive, Network drives, how to share/remediate MS supported product links).
This position supports the Cybersecurity EIP program and the Varonis remediation efforts by acting as the initial point of contact for end users impacted by cleanup activities. The role bridges technical data protection efforts with business users, ensuring remediation actions are understood, exec...