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Technology Workplace Services (TWS) Intern - Summer 2026

Equitable Bank • Toronto, Ontario, Canada • Posted March 22, 2026

Location Toronto, Ontario
Job Type Student
Category Computer Occupations
Posted March 22, 2026

The Core Responsibilities of the Job:

  • Support of Desktop / Laptop / Smartphone issues from various support channels (phone or ticket system).

  • Be the first point of contact providing solutions to internal enterprise applications.

  • Provide top quality support to all levels of Bank employees.

  • Experience with ITIL-based service desk solutions, such as ServiceNow, Sys-Aid and Atlassian.

  • Ability to leverage multiple vendors to troubleshoot issues efficiently.

  • Maintains the Bank’s audio / visual and teleconferencing equipment.

  • Executes the Move/Add/Change requests of Bank employees and relocation.

  • Maintain, update, and categorize tickets within SLA with procedural follow ups.

  • Maintain the First call resolution above 90% on regular basis.

  • Managing incidents and service requests effectively; ensuring information is captured in the ticketing tool.

  • Continu...

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