Tele Collection Team Leader (MC)

We are currently seeking an experienced Tele Collections Team Leader to join our growing team.

This role is ideal for a collections professional with proven leadership experience and a strong background in tele-collections, particularly within consumer finance, auto loans, or motorcycle loan portfolios. The successful candidate will be responsible for leading a team of collection agents, driving portfolio performance, and implementing effective collection strategies to achieve recovery targets.

Key Responsibilities:

• Lead, coach, and develop a team of Tele Collections Agents handling Motorcycle (MC) Loan accounts

• Monitor daily, weekly, and monthly collection performance to ensure targets are achieved

• Provide performance coaching, feedback, and development plans to improve team productivity

• Handle escalated accounts and complex customer negotiations

• Analyze portfolio trends and ...