Telecaller / Counsellor
Location
Ludhiana, Punjab
Job Type
Full-time
Category
Information and Record Clerks
Posted
June 23, 2026
Job Description
- Good communication skills
- Comfortable working in a target-based environment
- Ability to handle enquiries and convert leads
- Handle high-volume outbound cold/warm calls and field incoming inquiries from leads.
- Understand client needs, recommend appropriate products/courses, and explain benefits, pricing, and eligibility criteria.
- Nurture leads through consistent follow-ups via phone and email to drive conversions.
- Accurately log all client interactions, feedback, and outcomes in CRM or lead-tracking software.
- Address concerns, overcome objections, and build long-term relationships to foster trust.
- Hand off converted leads to the admissions or sales team and coordinate any necessary paperwork