Telecom Support Specialist
Location
pune city, maharashtra
Job Type
Full-time
Category
Other-General
Posted
June 18, 2026
Primary Purpose
- The Telecom Support Specialist II is responsible for advanced planning, administration, and implementation of telecommunications and call center services. This role provides advanced technical support for cloud-based telephony platforms and enterprise contact center environments, ensuring stable, scalable, and high-quality voice and digital customer interactions.
Key focus areas include:
- Supporting and enhancing cloud-based telephony, VOIP, CTI, and API integrations
- Monitoring telecom and contact center platforms for performance, capacity, and reliability
- Analyzing call routing, dialer, and contact center data to identify improvement opportunities
- Supporting integrations with CRM and enterprise systems
- Ensuring telecom configurations comply with IT policies, security, and operational standards
Majo...