Telephone Operator

We are currently looking for dynamic and self-motivated Front Office professionals who want to move their careers forward.

As a Telephone Operator, you are responsible for handling every phone call with importance, providing professional and customer-focused responses to our guests, ensuring their stay becomes a memorable experience. Your role will include key responsibilities such as:

• Receive each guest call in a professional and friendly manner
• Maintain effective communication with all related departments to ensure smooth service delivery
• Handle every query in a polite and courteous manner and exceed guest expectations
• Ensure guests are greeted by name upon calling as per the Rotana Standard
• Maintain an up-to-date knowledge of the hotel and local services
• Maintain an awareness of guest profile through the Opera guest profile system
• Complete management’s long-distance call vouc...