Telephony Developer (Contact Center)

Role Summary

We are looking for a Telephony Developer to design, develop, and maintain contact center telephony systems, including IVR and call flow solutions. This role focuses on improving customer experience, supporting system enhancements, and ensuring seamless integration with business applications.

Key Responsibilitie

• sDevelop, implement, and maintain call flow scripts (IVR/telephony systems
• )Provide technical support and troubleshoot telephony-related issue
• sEnhance customer experience through optimized call flow desig
• nSupport system upgrades, changes, and new initiative
• sIntegrate telephony solutions with APIs and backend system
• s(Mid/Senior) Lead call flow design planning and communication improvement
• s(Senior) Manage telephony platforms and ensure operational efficienc

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Qualifications & Experien <...