Telephony Engineer
Location
manila, metro manila
Job Type
Full-time
Category
Engineering
Posted
June 03, 2026
We are seeking a hands‑on Contact Center Telephony & Virtual Agent Engineer to own, optimize, and modernize our Zoom Contact Center platform. This role will serve as the primary telephony administrator responsible for improving call center operations, enhancing IVR/customer call flows, and implementing intelligent virtual agent capabilities.
The ideal candidate will have strong experience in contact center platforms, VoIP/SIP telephony, IVR design, and operational troubleshooting, along with exposure to conversational AI and virtual agent technologies.
Key Responsibilities
- Administer and optimize Zoom Phone and Zoom Contact Center platforms.
- Configure and manage: call routing, dial plans, IVR workflows, call recording, and reporting.
- Redesign and modernize existing IVR and customer self‑service workflows.
- Implement and maintain virtual agent / conversational AI capabilities.
- Configure intelligent call routing...