Telephony Platform Engineer

Who We Are

iSelect and Compare the Market are trusted, well known brands dedicated to helping millions of Australians compare and buy personal finance and household products such as insurance, energy, and loans. Together, we provide a seamless, customer focused experience that makes it easier for Australians to find the right products to suit their needs.

What You’ll Be Doing

As a Telephony Platform Engineer, you’ll be part of a collaborative Telephony team that collectively owns the Genesys Cloud platform end to end. This is a hands on role that balances operational support with platform engineering, architecture, and continuous improvement.

You’ll work closely with call centre leaders, agents, and technology teams to ensure the platform is reliable today and evolving sustainably for tomorrow.

Key responsibilities include:

• Owning and optimising the Genesys Cloud platform for performance, reliability, and scalability

• Designing a...