Telesales & Customer Service Advisor

Job Title

Telesales & Customer Service Advisor

Reports to: Office Manager

Depot: LWC Manchester

Overview

Complete a daily outbound diary, build relationships with customers, retain existing accounts, report technical faults, upsell products, and introduce new lines. Handle a high volume of incoming calls, including complaints, queries, and orders; contact potential customers, process orders, and arrange deliveries.

Main Duties

• Ensure high standards of customer service, taking and inputting orders efficiently and accurately.
• Convert incoming calls to planned outbound calls.
• Maintain a clear and personable telephone manner.
• Take ownership of solving customer issues through proactive service.
• Promote the sale of LWC Drinks own brand products.
• Maintain strong relationships with account managers, assisting in acquiring new business and their administration needs.
• Build rel...