Telesales Representative (Call Center Agents)

Job Description

Contacting potential and existing customers to inform them about a product or service using scripts.

Answering questions about products or the company and asking questions to understand customer requirements and close sales.

Presenting products or services over the phone as well as dealing with complaints and doubts.

Maintaining good customer relationships and helping the company grow by bringing in customers and developing business.

Staying informed about product updates, promotions, and industry trends to effectively communicate value propositions to customers.

Maintaining accurate records of customer interactions, following up on leads, and updating the CRM system regularly.

Handling multiple tasks at the same time and prioritizing workload according to urgency of the matter.

Providing solutions and answering queries of customers, and referring unresolved issues to superior authorities.

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