Temporary Customer Service Executive

Location: Poole
Job Type: Temporary on-going
Start Date: ASAP
Pay: Hourly rate DOE

Are you an experienced Customer Service professional looking for an immediate start opportunity?

We are seeking a proactive and customer-focused Customer Service Executive to join a busy team in Poole on a temporary basis. This is a varied role where you'll be the first point of contact for customers, providing exceptional service across multiple channels while supporting the wider business with day-to-day customer enquiries.

Key Responsibilities

• Answering incoming calls and responding to customer emails in a professional and timely manner

• Managing customer enquiries via live chat

• Processing customer returns and refunds

• Liaising with customers regarding product availability and order updates