Tenant Relations Manager

As the Tenant Relations Manager, you will be the primary contact and spokesperson for all tenants at Dubai Festival City Mall responsible for ensuring all tenants are aligned and comply with policies and regulations defined in the Al Futtaim Tenant Handbook, Administer Tenant Issue and Complaints Resolution process. This will include developing and managing effective relationships across tenants, the mall management team, customers and cross-functional staff.

• Ensure all tenants and key stakeholders are aware of the standards, products and services
• Provide consultations to tenant’s on their business or operations needs
• Evaluate and provides advice to tenant’s on matters such as shop concept, image, merchandise, selling strategies and services
• Track, interpret and resolve tenant issues and responds to trends
• Design, conduct, evaluate and interpret tenant satisfaction surveys
• Ass...