Terminal Service Supervisor
Location
Heraklion, Crete
Job Type
Full time
Category
Supervisors of Transportation and Material Moving Workers
Posted
June 24, 2026
International Airport of Heraklion, Crete S.A. is currently looking for :
Terminal Service Supervisor
Responsibilities
- Leads front-line Terminal Service teams on shift, delivering consistently high-quality customer experience across the entire terminal customer journey, from landside access points (including drop-off zones, parking, and Ground Transport Hub) through check-in, security, and airside areas to gates, in full compliance with IAHC service standards, safety, and regulatory requirements.
Pre-Opening Responsibilities
- Supports the development and documentation of Terminal Service SOPs, operational manuals, and service guidelines across the passenger journey (landside, departures, arrivals, transfer areas).
- Assists in defining customer service standards, escalation procedures, service recovery protocols, and passenger communication frameworks.
- Cont...