Thales IT Service Desk Leader
Location
ottawa, on
Job Type
Full-time
Category
Other-General
Posted
June 06, 2026
Take the helm as IT Service Desk Manager at Thales, leading technical support operations in Ottawa or Montréal. Drive efficiency and service quality with ITIL principles and a focus on collaboration.
In this critical role, you will manage the IT Service Desk, ensuring top-notch service delivery across the Canadian region. Your leadership will promote a respectful culture while implementing Agile techniques for enhanced responsiveness and operational improvements. Collaborate closely with business stakeholders to align IT services with organizational needs and employee satisfaction goals.
Key Responsibilities:
• Direct and develop Service Desk staff for improved performance
• Ensure swift resolution of incidents and adherence to SLAs
• Build strong partnerships with internal stakeholders
• Optimize service delivery using Lean methodologies
• Administer and enhance ITIL-based processes
Requirements:
• Bachelor’s degree in IT or related discipline
• 5+ years ...
In this critical role, you will manage the IT Service Desk, ensuring top-notch service delivery across the Canadian region. Your leadership will promote a respectful culture while implementing Agile techniques for enhanced responsiveness and operational improvements. Collaborate closely with business stakeholders to align IT services with organizational needs and employee satisfaction goals.
Key Responsibilities:
• Direct and develop Service Desk staff for improved performance
• Ensure swift resolution of incidents and adherence to SLAs
• Build strong partnerships with internal stakeholders
• Optimize service delivery using Lean methodologies
• Administer and enhance ITIL-based processes
Requirements:
• Bachelor’s degree in IT or related discipline
• 5+ years ...