The Implementation Architect: Customer Success Manager

Overview

At Boost inc., the most critical moment in a client’s journey is the transition from Signed Contract to Fully Operational. As our Customer Success Manager, you are the architect of that transition.

Reporting directly to the COO, you are the bridge between our vision and our execution. You aren’t just managing a project; you are managing the momentum. You own the project lifecycle of every new UK account, ensuring our tech is deployed flawlessly, their team is trained, and the relationship is rock-solid from day one.

What You'll Do

• The Onboarding Architect: Lead the end-to-end onboarding process. From the moment the contract is signed, you own the timeline, the tasks, and the successful Handover to Live.
• Deployment & Transition Master: Coordinate the physical rollout of our unattended retail tech, features and deployments. You’ll align with internal teams and field engineers to ensure every machine is where it needs to be, whe...