Therapy Patient Coordinator

Therapy Patient Coordinator

Cromwell Hospital – 164-178 Cromwell Road, London SW5 0TU

Salary: Competitive

Full Time – 37.5 hours a week

As Therapy Patient Coordinator, your primary role is to ensure the smooth administrative running of the Therapy Department and assist clinical staff with non‑clinical duties. You will greet clients, handle enquiries via phone, email, and in‑person, maintain stock levels, ensure authorisations are obtained before appointments, gather payments, and reconcile financial records.

Duties & Responsibilities

• Ensure a warm and courteous welcome to all visitors.
• Collect relevant information from clients in a polite, confidential and friendly manner.
• Communicate effectively with patients, clients and colleagues.
• Inform clients about charges, UTA/DNA policies.
• Respond to all enquiries professionally and helpfully.
• Send letters and other information as ...