Ticket Coordinator
Location
Boydton, VA
Job Type
Full-time
Category
other-general
Posted
June 03, 2026
Job Description
Managing Unified Customers’ and Partners’ CritSits to ensure the CritSit process is being followed, and any need of escalation is addressed
· Delivering a high-quality customer and partner experience through timely and effective response to internal and external customer needs; owning active CritSits
· Expanding internal visibility of Unified customers’ CritSits by managing complex, mission critical, and/or politically charged situations, including Enterprise accounts and Partners
· Identifying systemic issues and flagging process breakdowns during the execution of the CritSit process
· Stepping up to take on challenges by acting as Crisis Manager in catastrophic impact situations
· Pursuing proactive actions to help prevent future issues
· Leading projects and work groups to improve process and tools
· Establishing and maintaining relationships
· Collaborating effectively with the customer and internal groups to solve customer issues and impr...
Managing Unified Customers’ and Partners’ CritSits to ensure the CritSit process is being followed, and any need of escalation is addressed
· Delivering a high-quality customer and partner experience through timely and effective response to internal and external customer needs; owning active CritSits
· Expanding internal visibility of Unified customers’ CritSits by managing complex, mission critical, and/or politically charged situations, including Enterprise accounts and Partners
· Identifying systemic issues and flagging process breakdowns during the execution of the CritSit process
· Stepping up to take on challenges by acting as Crisis Manager in catastrophic impact situations
· Pursuing proactive actions to help prevent future issues
· Leading projects and work groups to improve process and tools
· Establishing and maintaining relationships
· Collaborating effectively with the customer and internal groups to solve customer issues and impr...