Tier 1 Desktop Support (2nd Shift)
Location
Brunswick, GA
Job Type
Full-time
Category
other-general
Posted
June 13, 2026
Job Description
• Provide first‑level desktop support for end users, including hardware, software, and connectivity troubleshooting.
• Assist with workstation setup, configuration, and basic imaging activities.
• Support ticket resolution by documenting issues and updates within the ticketing system.
• Collaborate with IT team members to maintain workflow efficiency and minimize downtime.
• Deliver clear communication and customer service to ensure a positive end‑user experience.
• Provide patient, solutions‑oriented customer support to end users throughout the workday.
• Prioritize incoming tickets and tasks to stay on track in a fast‑paced environment.
• Maintain accuracy in troubleshooting steps, documentation, and system updates.
• Work closely with team members and IT staff to resolve issues and support ongoing initiatives.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authen...
• Provide first‑level desktop support for end users, including hardware, software, and connectivity troubleshooting.
• Assist with workstation setup, configuration, and basic imaging activities.
• Support ticket resolution by documenting issues and updates within the ticketing system.
• Collaborate with IT team members to maintain workflow efficiency and minimize downtime.
• Deliver clear communication and customer service to ensure a positive end‑user experience.
• Provide patient, solutions‑oriented customer support to end users throughout the workday.
• Prioritize incoming tickets and tasks to stay on track in a fast‑paced environment.
• Maintain accuracy in troubleshooting steps, documentation, and system updates.
• Work closely with team members and IT staff to resolve issues and support ongoing initiatives.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authen...