Tier 2 Help Desk Technician – Escalations & ITSM Expert

VTech Dealer IT is seeking an IT Support Specialist based in Colombia, responsible for resolving complex technical issues and providing mentorship to junior staff. The ideal candidate has over 4 years of experience in IT support, strong knowledge of Windows and Linux systems, and excels in troubleshooting.

The role demands excellent communication skills and a solid understanding of network fundamentals. Join VTech Dealer IT to thrive in a dynamic environment and contribute to improving IT support services.