Tier 2 Technical Support Specialist (HealthTech / EHR Systems)
Location
remote, colombia
Job Type
Full-time
Category
Other-General
Posted
June 05, 2026
We are looking for a Tier 2 Technical Support Specialist with experience supporting Electronic Health Record (EHR) or Electronic Medical Record (EMR) systems. This role is ideal for someone who is highly analytical, quick to learn complex software, and comfortable troubleshooting technical issues in healthcare technology environments.
You will serve as a Tier 2 escalation point for customer support issues, helping healthcare clients resolve technical problems related to their EHR systems and integrations. The role requires strong problem-solving skills, clear communication in English, and hands‑on experience working with healthcare software platforms.
Key Responsibilities
- Provide Tier 2 technical support for issues escalated from Tier 1 support teams.
- Troubleshoot complex issues related to EHR/EMR platforms, integrations, and user workflows.
- Investigate system errors, configuration problems, and data inconsistencies...