Tier II Technical Support Specialist
Location
Anchorage, Alaska
Job Type
Full-time
Category
other-general
Posted
May 16, 2026
DenaliTEK is looking for a driven and client-focused Tier 2 Service Technician to join our Operations team. This role is ideal for someone who thrives in a fast-paced MSP environment, enjoys solving technical problems, and takes pride in delivering exceptional customer service.
As a Tier 2 Service Technician, you’ll serve as a trusted escalation point for client support issues while helping maintain the high standards and “White Glove Service” experience our clients expect from DenaliTEK.
What You’ll Do
Client Support & Ticket Management
- Troubleshoot and resolve desktop, Microsoft 365, networking, and user support issues
- Manage and prioritize service tickets while maintaining accurate documentation
- Deliver timely, professional communication to clients throughout the support process
- Escalate complex infrastructure or vendor-related issues appropriately
- Ensure tickets meet SLA ex...